update to 5.05 fails
Posted: Fri Feb 18, 2011 4:30 pm
When I open fantamorph an updater box appears, but when I follow the directions explicitly, I get through the five part download, and then a failure message. Have tried this three times, same result.
The failure message says the details are in the log report, but does not indicate where this log report can be found. I haven't a clue where it is. Cannot even find an application data folder for fantamorph.
Is the latest trial download version 5.05? Can I install this over the current, licensed version, or do I have to uninstall first and then put the registration key back in?
Shouldn't these these things work seamlessly instead of forcing the customer to look around for error logs? If you can automate the update, you can automate the error report, seems to me.
SMcQ
The failure message says the details are in the log report, but does not indicate where this log report can be found. I haven't a clue where it is. Cannot even find an application data folder for fantamorph.
Is the latest trial download version 5.05? Can I install this over the current, licensed version, or do I have to uninstall first and then put the registration key back in?
Shouldn't these these things work seamlessly instead of forcing the customer to look around for error logs? If you can automate the update, you can automate the error report, seems to me.
SMcQ